Looking forward to hearing back from you. Here is the video tutorial on how to retrieve your system info:
The links are clickable and show the screenshots that can guide you, if necessary. Type the name of the file (you can choose any you like), save it somewhere where you can easily find it, and attach this text file to your reply to this email. In the window that opens, make sure you have System Summary highlighted on the left. Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. If none of the steps above helped, please provide us with your complete system summary: If your discrete card is AMD, the video instruction is accessible here. If your discrete card is Nvidia, you can find the instructions here.
Please refer to your graphics card's manufacturer's website if you need help with that. If your GPU does support OpenGL 3.3 and above, updating your graphics driver should fix this issue.Īutomatically update NVIDIA Graphics Drivers:Īfter you have updated your GPU drivers from the manufacturer’s website, make sure you set your discrete adapter to run Luminar 4 by default (usually this concerns laptops). If you are not sure whether or not your GPU supports OpenGL 3.3 or above, please refer to its manufacturer's website. If you are receiving the “OpenGL 3.3 and later is required for this application to run” error message when launching Luminar 4, please make sure your machine meets the minimum requirements listed here:
